Xera88 respects the privacy of every user. This document transparently explains how we collect, use, store and protect your personal data as a member of our platform.
At xera88, your privacy is not just a legal obligation — it is a core part of how we do business. We believe every player has the right to know exactly what happens to their personal data — with no confusing legal language and no unwanted surprises.
Xera88 fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA). This means we only collect data that is strictly necessary, store it securely, and never sell it to any third party for commercial purposes. Additionally, all xera88 staff involved in personal data handling undergo regular privacy compliance training.
This policy covers all types of data you share with us — whether during account registration, making a deposit, playing games, contacting customer support, or simply browsing our platform. We update this policy from time to time to reflect changes in our practices or applicable legal requirements.
We collect various types of data depending on how you interact with the xera88 platform. Below is a full breakdown of the data categories we collect:
| Data Category | Example Information | Primary Purpose |
|---|---|---|
| Personal Identity | Full name, date of birth, identity card number | KYC verification, fraud prevention |
| Contact Information | Email address, phone number, residential address | Account communications, transaction notifications |
| Financial Data | Bank account number, bank name, transaction records | Processing deposits and withdrawals |
| Technical Data | IP address, device type, operating system, browser | Security, fraud detection |
| Game Data | Wagering history, wins, favourite games | Responsible gaming, platform analytics |
| Communication Data | Live chat transcripts, customer support emails | Issue resolution, quality control |
Data you provide directly: This includes all information you enter when registering an account, completing your profile, or during the KYC verification process. We only request information that is genuinely necessary to operate legally and securely.
Data collected automatically: When you use the xera88 platform, our systems automatically record certain technical information such as your IP address, device type, and session details. This data helps us detect suspicious login attempts and protect your account.
Xera88 uses your personal data only for lawful and transparent purposes. Below is the complete list of data usage purposes:
Xera88 does not sell or disclose your personal data to third parties except in the following limited and controlled circumstances:
All third parties that receive personal data of xera88 users are contractually bound to protect that data to a standard equal to or higher than our own privacy policy.
The security of your personal data is xera88's top priority. We continuously invest in security infrastructure that meets global industry standards.
Data Retention Period: xera88 retains your personal data for as long as your account is active and for up to 7 years after account closure, in line with Malaysia's AML legal requirements. Data that is no longer needed will be securely deleted or anonymised.
Xera88 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:
You can manage your cookie settings through your web browser at any time. However, disabling essential cookies may affect the security features of the xera88 platform.
As an xera88 user and an individual protected under Malaysia's PDPA, you have the following rights regarding your personal data:
Request a copy of the personal data we hold about you at any time.
Correct any inaccurate or incomplete information in your account.
Request deletion of your data, subject to legal retention requirements.
Object to the processing of your data for direct marketing purposes.
Receive your data in a structured format for transfer to another platform.
Request restriction of data processing while a dispute or investigation is ongoing.
To exercise any of the above rights, contact the xera88 privacy team via email at [email protected] with the subject "Privacy Rights Request". We will process your request within 14 business days.
The xera88 platform is restricted to users who are aged 18 years and above. We do not intentionally collect or process personal data from individuals under the age of majority. All new account registrations go through an age verification process during KYC.
Should we discover that we have inadvertently received data from an underage user, the account in question will be terminated immediately and all associated data will be deleted within 48 hours. Any funds in that account will be returned through the appropriate process.
The xera88 platform may contain links to third-party websites in certain contexts, such as game provider information or payment method details. xera88 is not responsible for the privacy practices or content of those external websites.
We recommend reading the privacy policy of every website you visit. The xera88 Privacy Policy applies only to platforms and services operated directly by xera88.
Xera88 reserves the right to update this Privacy Policy at any time to reflect changes in our data handling practices, new legal requirements, or platform improvements. The latest version will always be accessible on this page.
If there are material changes — particularly those affecting how we use or share your data — we will send a notification to your registered email address at least 14 days before the changes take effect. Continued use of the xera88 platform after the effective date constitutes acceptance of the updated policy.
Any enquiries, concerns, or requests relating to the Privacy Policy and the handling of your personal data may be directed to the xera88 privacy team through the following channels:
For formal privacy complaints requiring investigation, please send full details via email including your account number and a thorough description of the issue. Our team will respond within 5 business days.
Protecting your personal data is a responsibility we take seriously. Here are the six core pillars of xera88's privacy commitment.
Every bit of data moving between your device and xera88 servers is protected by 256-bit SSL encryption — the same standard used by leading banking institutions worldwide.
Xera88's KYC process uses a certified verification platform. Your identity documents are processed in an isolated environment and are never stored in plain text on any of our servers.
Xera88 does not sell, rent or exchange user personal data with any third party for marketing or commercial purposes. This is not merely a promise — it is governed by our contractual policy.
Xera88 operates in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). Our compliance team ensures every data handling process meets current legal requirements.
In the event of any security incident affecting your data, xera88 is committed to notifying you within 72 hours and explaining the remedial steps taken.
You may request access to, correction of, or deletion of your personal data at any time. The xera88 privacy team will process your request within 14 working days at no charge.
Join over 500,000 Malaysian players who have trusted xera88 as their online gaming destination. Register today and enjoy peace of mind with the best-in-class data protection.